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Effective Date: April 22, 2026
Business Name: Whole Life Health, LLC
Website: www.wholelifehealth.coach

1. Introduction

Whole Life Health, LLC (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal and health information of our clients. Our services focus on health and lifestyle coaching related to diabetes prevention and management, hypertension management, and weight loss.

Services are provided by a licensed Nurse Practitioner and may include wellness coaching, lifestyle counseling, educational guidance, and behavior-change support.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when individuals:

• Visit our website

• Enroll in our coaching services

• Communicate with us electronically or in person

• Use our online scheduling, telehealth, or client portal systems

By using our services or website, you consent to the practices described in this Privacy Policy.

2. Scope of Services

Our services may include:

• Diabetes lifestyle coaching

• Hypertension lifestyle management

• Weight loss coaching

• Nutrition education

• Exercise and activity guidance

• Health risk assessments

• Behavioral health and habit coaching

• Wellness program support

These services are intended to support lifestyle change and wellness education. Coaching services do not replace medical diagnosis, treatment, or ongoing care from a primary healthcare provider unless explicitly provided as medical care under a separate agreement.

3. Information We Collect

We may collect personal, health-related, and technical information necessary to provide safe and effective coaching services.

Personal Identification Information

This may include:

• Full name

• Email address

• Phone number

• Mailing address

• Date of birth

• Emergency contact information

Health and Lifestyle Information

Because our services focus on chronic disease prevention and management, we may collect information such as:

• Medical history related to diabetes or hypertension

• Blood glucose readings

• Hemoglobin A1C values (if voluntarily provided)

• Blood pressure readings

• Weight, BMI, and body measurements

• Nutrition habits and food logs

• Exercise and physical activity levels

• Sleep patterns

• Stress levels

• Medication lists

• Health goals and progress tracking data

Clients provide this information voluntarily for coaching purposes.

Payment and Billing Information

If you purchase services, we may collect:

• Billing name

• Payment method details

• Transaction information

Payment processing is typically handled through a secure third-party payment processor.

Website and Technical Data

When you visit our website, we may collect information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of access

• Referring website

• Cookies and tracking technologies

4. How We Collect Information

Information may be collected through:

• Client intake forms

• Online questionnaires

• Health assessments

• Coaching session discussions

• Email communications

• Website contact forms

• Appointment scheduling systems

• Client portals

• Telehealth platforms

• Website analytics tools

5. How We Use Your Information

We use personal and health information to:

Provide Coaching Services

• Create individualized wellness plans

• Track health progress

• Provide diabetes, hypertension, and weight loss coaching

• Deliver educational materials and lifestyle guidance

Communication

• Schedule and confirm appointments

• Respond to questions

• Provide coaching updates and follow-ups

Administrative and Operational Purposes

• Process payments

• Maintain client records

• Improve service delivery

• Manage business operations

Education and Resources

We may send:

• Health education materials

• Lifestyle resources

• Program updates

• Wellness newsletters (you may opt out)

Legal and Compliance Requirements

We may use information to:

• Maintain professional records

• Meet licensing or regulatory obligations

• Comply with applicable laws

6. Confidentiality & HIPAA Clarification

Coaching services are not covered entities under the Health Insurance Portability and Accountability Act (HIPPA) . Reasonable steps will be taken to protect your personal health information. Despite these protections, however, no electronic transmission system can be guaranteed to be 100% secure. Information may only be disclosed as required by law.

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7. How We Share Information

We do not sell, rent, or trade personal information.

Information may be shared only under limited circumstances:

Service Providers

We may share necessary information with trusted third-party vendors who assist in operating our business, such as:

• Telehealth platforms

• Scheduling software

• Payment processors

• Email communication platforms

• Secure client portals

These providers are expected to maintain confidentiality and appropriate security measures.

Legal Requirements

We may disclose information if required by law, including:

• Court orders

• Subpoenas

• Legal investigations

• Public health reporting obligations

Protection of Safety

Information may be disclosed if necessary to:

• Prevent serious harm

• Protect the safety of a client or others

• Address medical emergencies

With Client Consent

Information may be shared with other healthcare professionals if the client provides written consent.

8. Data Retention

We retain personal and health information only for as long as necessary to:

• Provide services

• Maintain accurate business records

• Meet professional licensing requirements

• Comply with legal obligations

After this period, records may be securely destroyed or anonymized.

9. Client Rights

Clients may have certain rights regarding their personal information, including the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of data where legally permissible

• Withdraw consent for certain communications

• Request information about how data is used

Requests can be made using the contact information listed below.

10. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website usage

• Personalize user experience

Users may disable cookies in their browser settings, though some website features may not function properly.

11. Third-Party Websites

Our website may contain links to third-party websites, tools, or resources. We are not responsible for the privacy practices or content of those websites.

Users should review the privacy policies of any third-party services they access.

12. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18 without parental consent.

13. Telehealth and Electronic Communication

If coaching sessions are conducted through telehealth or electronic platforms:

• Reasonable safeguards are used to protect confidentiality

• Clients acknowledge that electronic communication carries inherent security risks

• Clients should use private internet connections when possible

14. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When updates occur, the revised version will be posted on our website with an updated effective date.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Lilieth Poleon, Nurse Practitioner
Whole Life Health, LLC
Email: coachingbynp@gmail.com
Phone: 919-295-0314